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Liberty IMS has a variety of support options to fit your business needs. Whether you need to answer periodic questions, or have someone onsite for important procedures, support specialist are ready to tackle the job.
Technical Product Support Center
Liberty's Professional Services Support Center provides comprehensive support to keep your system running optimally. LibertyNET's support specialists can manage any issue you might have. A support specialist's primary goal is to provide you with the knowledge and expertise to solve your problems quickly and effectively. We will not close the call until you're satisfied.
Email/Online Support
This option is available for customers with a valid subscription and support agreement. The inquiry or support request can be sent via email or online support form 24/7. However, these requests are dealt with during normal support hours.
Onsite Support
For issues that can't be dealt with by phone or remote support, we can provide assistance at your location for a fee. Onsite technical support and troubleshooting are available for both domestic and international companies.
Online Help
LibertyNET Online Help provides extensive documentation, tutorials and troubleshooting. The Help system contains 50 books, with over 5,000 pages, that cover almost every feature in LibertyNET. Help topics can be located from the table of contents, indexes or full text search.
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Support Hours |
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Monday through Friday: 7 a.m.-6 p.m. (Pacific)
Phone: (714) 751-6900 x230
Fax: (714) 432-5335
support@libertyims.com
24/7 support is available as a support option.
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PRODUCT SHORTCUT
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